Customer Service Representative II (Full-Time) – U.S. Department of Agriculture, Forest Service
Position Overview
Leading Solutions, LLC is seeking a Customer Service Representative II to provide full-time administrative and customer service support at the USDA Forest Service Supervisor’s Office in Asheville, NC. This position serves as the first point of contact for visitors and callers, responding to routine inquiries, assisting administrative staff, and supporting the overall mission of the Forest Service. The successful candidate will demonstrate professionalism, adaptability, and strong communication skills in a dynamic environment.
Key Responsibilities
- Greet visitors, answer telephones, and provide routine information regarding Forest Service activities.
- Respond to inquiries, explain office functions, and provide instructions or information as required.
- Refer complex, technical, or specialized questions to appropriate staff.
- Perform a variety of administrative assignments, including correspondence preparation, reports, data entry, filing, and mail handling.
- Use word processing, database, or spreadsheet software to prepare and manage documents and reports.
- Assist administrative staff with projects and unit operations as needed.
- Stay current with agency-wide directives and procedures to ensure compliance.
- Perform other duties as assigned.
Required Qualifications
- Minimum 2 years of experience in an office environment.
- Strong written and verbal communication skills.
- Excellent reading comprehension skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage multiple tasks simultaneously.
- Strong organizational and planning abilities.
- Fluent in written and spoken English.
- Must successfully pass a federal background check and drug screening.
- U.S. Citizenship required.
Key Skills and Competencies
- Customer Service Orientation: Ability to provide courteous, professional, and accurate assistance to visitors and callers.
- Adaptability & Problem Solving: Ability to adjust to changes and resolve challenges effectively.
- Organization: Skilled in managing files, emails, and deadlines efficiently.
- Initiative & Reliability: Self-starter who consistently meets expectations and maintains attendance.
- Professionalism: Maintains a professional demeanor and presentation at all times.
- Attention to Detail: Ensures accuracy in communications, timelines, and data management.
Other Qualifications
- Frequent use of hands and arms; prolonged sitting may be required.
- Specific vision abilities: close vision, color vision, and focus adjustment.
- Ability to interpret instructions involving multiple abstract and concrete variables.
Work Schedule & Compensation
- Hours: 40 hours per week (80 hours per pay period), Monday – Friday, 8:30 am – 4:30 pm.
- Pay Rate: $15.87/hour + $5.09/hour Health & Welfare.
Leading Solutions is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law.
Leading Solutions is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and Woman-Owned Small Business (WOSB) headquartered in Kissimmee, Florida. The Company provides professional, technical, administrative, and healthcare services to Government and commercial clients. Leading Solutions customer- centric foundation ensures that our leadership and employees meet customer challenges and build trusting partnerships that lay the groundwork for success.