Information Systems Technologist I – US Army, Ft Irwin, CA
Pay Rate: $25/hour
Specific tasks include:
- Information system tool suite (ISTS) point of contact at each Army installation.
- Facilitate reporting and troubleshooting of maintenance problems for all supported devices.
- Assist internal and customer personnel in creating custom dashboards and reports.
- Log calls for assistance into the ISTS for tracking and analysis and provide quality of service metrics including minimum, maximum, and average hold times, and quantities.
- Provide contact team and maintenance technical support to assist with the installation, de-installation, function checks, troubleshooting, and replacement/repair of newly fielded Training Aids, Devices, Simulators, and Simulations (TADSS).
- Installs, tests, and services a variety of computer software, hardware, data network, and telecommunications devices, as well as other peripheral equipment related to information technology.
- Assesses and corrects problems with computers, peripheral equipment, and communication hardware and software.
- Applies software patches and performs hardware and peripheral equipment improvements, upgrades, and repairs to ensure all systems are up-to-date.
- Provides help desk support and technical assistance to system users, escalating issues as necessary.
- Gathers and maintains inventory of IT equipment, such as desktops, laptops, mobility devices, etc., as well as the parts and materials to repair these devices.
Qualifications:
- Must possess a bachelor’s degree in a related field.
- Minimum of 3 years in IT support services.
- Must possess CompTia Security+.
- Must be able to complete assignments independently, using sound judgment in applying broad guidelines to specific cases.
- Excellent organizational skills, attention to detail, and sound skills in written and oral communication is a must.
- Must be able to read, write and speak fluent English.
- Must be able to pass a Federal background check.
Leading Solutions is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law.
Leading Solutions is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and Woman-Owned Small Business (WOSB) headquartered in Kissimmee, Florida. The Company provides professional, technical, administrative, and healthcare services to Government and commercial clients. Leading Solutions customer- centric foundation ensures that our leadership and employees meet customer challenges and build trusting partnerships that lay the groundwork for success.