System Support Specialist – McAllen, TX
Location: McAllen, TX
Job Type: Full-Time
Clearance Level: Public Trust (SF-85P+PS)
Compensation: $26.94/hour base + $4.93/hour fringe
About the Role
In McAllen, your role as System Support Specialist will involve supporting the U.S. Attorney’s Office for the Southern District of Texas. You’ll diagnose hardware/software issues, maintain networked PCs, and empower users with training and documentation.
Key Responsibilities
- Provide help-desk support through phone, email, and onsite visits
- Install, configure, and test PCs, printers, and other peripherals
- Deploy operating systems and application software
- Perform diagnostics, troubleshoot hardware/software problems, and arrange repairs
- Coordinate LAN and telecom troubleshooting with infrastructure teams
- Create user-focused documentation and deliver training sessions
What We’re Looking For
- 2+ years of direct PC/network support experience
- Proficient with Windows OS, Microsoft Office, and common PC hardware
- Strong problem-solving and multitasking abilities
- Excellent oral and written communication; courteous phone etiquette
- Eligible for SF-85P+PS (High-Risk Public Trust) clearance
- Bachelor’s degree in Computer Science, IT, or related field preferred
Nice to Have
- Experience with automated litigation-support or imaging applications
- DOJ office automation environment familiarity
- Background in teaching or training computer applications
- Bilingual (Spanish/English) a plus
How to Apply:
Submit your resume highlighting your hands-on support experience and any relevant certifications.